Sage 50 error 1704 is a runtime error that occurs in Sage 50 accounting software, indicating an issue initializing the Graphical Identification and Authentication (GINA) dll files. The GINA dlls are responsible for handling the login and user authentication processes in Sage 50. Error 1704 prevents accessing company files and using the accounting system until resolved.
When error 1704 shows up, users will be unable to open existing company data files or create new company files in Sage 50. The error dialog box states “Failed to initialize GINA dll” and forces closing the software. This failure to initialize at runtime is often tied to corruption in Windows system components that Sage relies on.
Troubleshooting methods for Sage 50 error 1704 focus on rebuilding and registering these system dlls to restore functionality. Preventative measures also exist by properly maintaining the Windows operating environment and Sage 50 installation.
Troubleshooting Methods for Sage 50 Error 1704
1. Restart the Computer
Before further troubleshooting, restart the computer to clear any memory issues. Sage 50 error 1704 appearing after a system crash or abnormal shutdown indicates potential corruption. Rebooting is an easy first step for resetting components.
2. Re-register System Dlls and OCX Files
Utilizing the Command Prompt admin tool, re-register all .dll and .ocx files which often become corrupted. Open an elevated Command Prompt and run the commands:
regsvr32 atl.dll
regsvr32 vbscript.dll
regsvr32 msflxgrd.ocx
This re-registers the DLLs that Sage 50 relies on for the GINA authentication.
3. Repair the Windows Installation
If dll registration does not work, then corruption in the Windows system files is the next likely cause. Use the System File Checker tool to scan and replace corrupted files. In Command Prompt admin mode run:
sfc /scannow
This scans all protected system files and replaces anything compromised.
4. Setup a New Windows User Profile
Another option is creating a brand new Windows user account to rule out issues with a corrupt profile. Set Sage 50 to run using the new account through compatibility settings. If error 1704 does not appear, migrate data over from old profile.
5. Contact Sage 50 Support
For persistent error 1704, consulting with Sage experts directly through the 24/7 chat, email and phone support resources may be needed. Sage can diagnose the specific system issues disrupting the GINA dlls. Support options like remote desktop access, virtual machines, or folder redirection to isolate the problem are available.
Preventing Future Occurrences of Sage 50 Error 1704
While troubleshooting focuses on the immediate resolution, prevention steps maintain stability in the future:
Keep Windows Updated
Regular Microsoft and Windows updates patch vulnerabilities in system files that Sage relies on. This minimizes future dll corruption issues.
Clean Up Hard Drive
Delete old unused programs and files cluttering the hard drive. Perform disk cleanups, defrags, and error checks to ensure maximum performance.
Isolate Antivirus Exclusions
Add Sage folders, company data paths, and sage .exe files to antivirus/security exclusions. Some scanners interfere with dll registering processes.
Also Read About :- Sage 50 Error 1722
Maintain Backup Routines
Keep scheduled backups of company data to external locations. This provides recovery ability in cases data loss from system file corruption.
Avoid Force-Closing Sage
Safely exiting Sage 50 using menu options prevents unexpected termination issues leading to dll problems.
Key Takeaways on Sage 50 Error 1704
In summary, Sage 50 error 1704 indicates failure initializing the GINA authentication dlls, blocking Sage login and access. Re-registering system dlls, verifying Windows file integrity, creating fresh user profiles, and engaging Sage Support provide cumultative troubleshooting approaches. Prevention then focuses on Windows maintenance, security exclusions, backups and graceful program termination.
Combining targeted troubleshooting and preventative care provides the solution for overcoming Sage 50 error 1704. Employing these steps will have your accounting system back online quickly while instituting stability practices to avoid repeat issues in the future.
