5 Solutions to the Network Sign-In Error on PlayStation

PlayStation Network Sign-In Failed

The “PlayStation Network Sign-In: Failed” error is very inconvenient because it prevents you from using your PS4 to play games. Why does this problem exist? How can it be eliminated? The causes and solutions have been discussed in this post.

 PlayStation Network Sign-In: Failed

Why can’t my PS4 sign into the PlayStation Network? These could be the causes:

1. Your username and password are incompatible

Your username or password was entered incorrectly, which is the most frequent cause of sign-in errors. Therefore, be sure to enter the correct username and password.

2. Due to maintenance, the PS Network server is unavailable

When the server is undergoing maintenance, PS users will see “PlayStation Network Sign-In: Failed” on their screens. To make sure your console can connect to the internet, navigate to Setting > Network > Test Internet Connection and then follow the on-screen directions.

3. IP has been modified, or PS has banned you

The WS-37397-9 error code indicates that your IP address has been blocked. That is as a result of some suspicious activity that the PlayStation Network server’s AI has identified from your IP address.

4. A problem with your internet connection

Verify the functionality of your network connection.

Fixes to “PSN sign-in failed” right away

Fix 1: Automatic Login

  1. Select the User option under Settings.
  2. Go to Login Settings and select the option to automatically log in to your PS4 there.
  3. Restart your console and attempt to log in.

Fix 2: Upgrade the PS4’s system software

Both manually updating the PS4’s system software and using an external storage device are options. I’ll demonstrate the first approach here.

  • On your console, go to Settings.
  • Click Update Now under System Software Update.

Upgrade the PS4's system software

Read the System Software License Agreement after the download is finished. To confirm your selection, click Accept and then press the X button.

Fix 3: Turn off the media server connection

Select the Network from the Settings menu after going there. The Media Server Connection option is available. To turn it off, select the option.

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Fix 4: Change DNS Settings

The blocked IP address is responsible for the message “PSN sign-in failed.” You can try altering DNS settings to unblock the IP address. The steps to modify DNS settings are listed below.

  1. Select Network under Settings.
  2. Choose Internet Connection Setup.
  3. Choose Connect to the network using Wi-Fi, then select Custom.

Change DNS Settings

4. Choose the Wi-Fi network you want to use and then choose Automatic for IP Address Settings.

Change DNS Settings

5. On the DHCP Host Name screen, click Do Not Specify.

6. Go to DNS Settings, choose Manual, and then type the following Google DNS. Click the Next button to proceed after that.

  • Primary DNS –
  • Secondary DNS –

7. Continue to select Manual and then enter 1456 for the MTU value when you see MTU Settings.

8. Go to Proxy Server and select Do Not Use. Click Test Internet Connection after that.

5. Rebuild the database

  • Turn off your PS4.
  • Hold the Power button for 8 seconds.
  • Press the PS button after connecting your Dual Shock 4 to your PS4 with a charging cable.
  • Select the rebuilt database option by scrolling down and pressing X.


This concludes our discussion of the PlayStation Network Sign-In Failed Error. I have done my best to provide a comprehensive list of information related to the PlayStation Sign-In Failed Error.

Carefully follow each of the listed solutions one by one. It’s likely that one of our solutions will help you with PS4 sign in problems.

Additionally, please read the article if you want to learn more about PlayStation Family Management To Ensure Safe Gaming for Your Kids.